Store Policies
Our Customer Service Philosophy
Introduction At RTO Revised, our customer service philosophy is founded on extensive experience in VET compliance. Having served as trainers, coordinators, CEOs, and consultants, we provide resources to provide support simplify compliance in a challenging environment. Core Values We are guided by the following principles: Empathy: Understanding and addressing customer concerns with care. Responsiveness: Timely and efficient communication. Accountability: Taking ownership of problems and solutions. Continuous Improvement: Learning from feedback and evolving our processes. Transparency: Open and honest communication with customers. Customer-Centric Approach We don’t pretend to be a big organisation. We like our size and our handpicked clients and having the time to meet their specific needs. We believe we achieve this through: Actively listening to customer needs. Offering tailored solutions whenever possible. Following up to ensure issues are fully resolved. Regularly seeking feedback to refine our services.
Our Privacy Statement
RTO Revised is committed to protecting your privacy in accordance with the Australian Law. This Privacy Statement outlines the types of personal information we collect, how we use and safeguard that information, and your rights concerning your personal data. 1. Information We Collect We collect personal information to provide you with our services and to improve your experience on our website. This may include: •Personal Identification Information: Name, email address, phone number, and billing information. •Account Information: Username, password, and purchase history. •Technical Data: IP address, browser type, operating system, and browsing behavior. •Payment Information: Credit card details, payment methods, and transaction history. 2. How We Use Your Information The information we collect is used to: •Process and fulfill your orders. •Provide customer support and respond to inquiries. •Personalize your shopping experience. •Send promotional emails and updates (if you have opted in). •Improve our website and services through analytics and feedback. •Comply with legal requirements and prevent fraud. 3. Information Sharing and Disclosure We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances: •Trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential and comply with the Australian Federal and NSW Privacy Acts. •When required by law or to protect our rights, property, or safety, or that of others. 4. Data Security We implement a variety of security measures to maintain the safety of your personal information. These include: •Encryption of sensitive data during transmission and storage. •Regular security assessments and updates to our systems. •Access controls to limit who can access your information. •Ongoing monitoring for potential security breaches. 5. Your Rights You have the right to: •Access the personal information we hold about you. •Request corrections to any inaccurate or incomplete information. •Request the deletion of your personal data, subject to legal and contractual restrictions. •Opt-out of receiving promotional communications. 6. Changes to Our Privacy Statement We may update this Privacy Statement from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated statement on our website and indicating the date of the latest revision. 7. Contact Us If you have any questions or concerns about this Privacy Statement or our data practices, please contact us at: •Email: admin@rto2go.co •Phone: 0400718998
End User Agreement
To access our End User Agreement, please click here.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments
- Afterpay